Privacy policies and refund

You may request a refund or replacement if your item meets the conditions below.

 

✔ Refunds/Reship Eligible Cases

1. Damaged Product Received

If your item arrives broken or visibly damaged, we will issue a replacement or full refund.

(Photo/video proof required.)

2. Wrong Item Received

If you receive a different item, color, or variant than what you ordered.

(Photo proof required.)

3. Missing Items

If your package arrives incomplete.

(Proof required.)

4. Defective / Not Working Product

If your gadget does not function properly.

(Short video proof required.)

5. Package Not Delivered

You are eligible for a refund if the package is not delivered within the maximum delivery time:

USA: 30 days

UK/EU: 30–45 days

Rest of World: 60 days

Or if tracking has not updated for an unusually long period.

6. Courier Delivered to Wrong Address

If the courier delivers to an incorrect location.

 

❌ Refunds Not Eligible if :

We cannot provide refunds in the following cases:

●Customer entered the wrong address

●Customer changed their mind

●Product delay due to customs, weather, or holidays

●Customer says “I don’t like it”

●Product has been used

●Delivery delay within normal shipping timeframe

 

 

📩 How to Request a Refund

Email us at: nexiq.care@gmail.com

Include the following:

●Order Number

●Full Name

●Issue Description

●Photos/Videos if required

●We respond within 24 hours.